Introduction
Last updated : February 11, 2025
This Privacy Policy outlines how we manage your personal information. "We" and "us" refer to Solwings, while "you" refers to individuals whose personal information we collect. By continuing to access or use our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. If you do not agree with the terms, please refrain from using our services.
There may be links from our Site to other web sites; note that this Privacy Policy applies only to our Site and not to web sites of other companies or organizations to which our Site may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.
Although you are not required to register to access our Site, you may be asked to provide us with personal information when you visit certain sections of our Site. Your use of our Site signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Site. Your continued use of the Site signifies your acceptance of these terms and any changes in effect at the time of use.
Regulatory Compliance
We comply with the Australian Privacy Act 1988 and adhere to the Information Privacy Principles as they relate to our operations in Australia. Solwings is committed to meeting the mandatory breach notification requirements outlined by this law.
Collection of Personal Information
When Solwing provides products or services under the direction of another entity acting as the data controller—responsible for determining how and why personal data is processed—the handling of your personal information is governed by the privacy policy of that data controller. If you have concerns or questions about how your personal information is being processed in these cases, you should contact the data controller directly. Solwing acts solely as a data processor, processing your personal data in accordance with the instructions provided by the data controller and within the framework of our contractual obligations to them.
In scenarios where Solwing serves as the data processor (and not the data controller), any personal information collected or otherwise obtained by Solwing will be used strictly for the purposes for which it was originally collected and consented to by you, as directed by the data controller. We adhere rigorously to the principle of purpose limitation, ensuring that your data is not repurposed for marketing or any unrelated activities without your explicit consent.
Solwing does not use customer personal data for its own marketing purposes.
Use of Personal Information
When you interact with our websites and services, Solwing collects personal information about you. For example:
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• Registration Details
When you register on our website, we may collect your email address, phone number, and other relevant details. -
• Identifying Information
This includes technical data such as your IP address, browser type, and operating system. -
• Information Provided by You
Any personal information you provide when accessing resources, subscribing to web services, or requesting support via email or live chat. -
• Automatically Collected Data
When you register on our website, we may collect your email address, phone number, and other relevant details.
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• Register or subscribe to use our services,
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• Request communications from us,
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• Use our support services, or
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• Engage with our website in ways that require the sharing of personal data.
We ensure that all collected data is handled responsibly and in compliance with applicable privacy laws and regulations.
Marketing Communications
Solwing may use or share your personal information to keep you informed about our services, promotions, and events. When you browse our website, we may provide the following information to third parties for market research purposes and to deliver more personalized and relevant content to you:
• Device Information
Your device type, device identification data, browser type, IP address, cookies, and the pages you’ve accessed on our websites.-
• Personal Details
Your first and last name, email address, and social media profile URL (if applicable). • Professional Information
The name of your employer, your job role and title, business network, professional experience, interests, and connection data.• Location Data
Information related to your geographic location.
We are committed to giving you control over the communications you receive. Every marketing email from Solwing includes a link to your preference center, where you can manage your opt-in preferences and specify the types of marketing messages you wish to receive.
We value transparency and respect your choices. We do not engage in spam, and we ensure you have full control over your communication preferences at all times.
Security and Control of Personal Information
We store personal information in a secure environment to protect against unauthorized access, use, or disclosure. While we operate primarily in Australia, some data may be accessed by employees or service providers outside of these countries. We will ensure that overseas recipients comply with Australian privacy laws.
Use and disclosure of personal information
Solwing is committed to safeguarding your personal information and ensuring its confidentiality. We do not disclose your personal information except to complete a transaction at your request, such as to data processing companies, banks, and payment gateways.
Whenever possible, we anonymize personal data to protect your privacy.
We will disclose your personal information without notice only in exceptional circumstances. We may be required to do so by certified compliance with enforcement requests, applicable laws, to protect against illegal activities, or to enforce our rights. We will provide personal information as part of an emergency response which we believe in good faith is required to assist in preventing the death or serious bodily injury of any person.
Solwing will never sell, rent, or lease "customer lists" or information to third parties. We may use or distribute personal information for bona fide market research purposes. However, we will always ensure that personal identifiers are removed prior to the use of, or distribution of, such information.
Solwing may use personal information in pursuit of its business objectives, such as:
- Testimonials or references, with your prior consent.
- Information you share openly over social media, such as LinkedIn or blog comments.
- Improving Solwing products/services.
- For a known business purpose, such as raising a support request with a third-party partner like Odoo, Microsoft, AWS, Oracle, etc., in the course of operating our business.
- Collaboration, for example, to create a better user community for the products we implement.
Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you. If the information is inaccurate or outdated, we will correct it upon your request.
You also have the right to request the deletion of your personal information, except when retention is required for legal or contractual purposes.
Anonymity
Upon request, Solwing can offer individuals the option to remain anonymous or use a pseudonym in their interactions with us, provided it is lawful and feasible to do so. However, it is generally not practical for Solwing to engage with individuals anonymously or under a pseudonym on an ongoing basis. If we are unable to collect personal information from you, it may prevent you from accessing our services or participating in the events, programs, or activities we manage or deliver. Additionally, Solwing may need to verify your identity in order for you to exercise your rights related to your personal information.
Data Retention
We retain personal information for as long as it is necessary for the purposes for which it was collected. For example, marketing data may be deleted after two years of inactivity, while contract and support data may be retained for up to seven years.
Anonymized data may be retained indefinitely at Solwing’s discretion.
Cookies
Our website may use cookies to improve your experience. You can manage your browser settings to disable cookies, although this may affect your ability to use some features of our website.
External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before disclosing any personal information.
Email Confidentiality
Emails from Solwings are confidential and intended for the designated recipient. If you are not the intended recipient, please notify us immediately and delete the email and any attachments. Solwings accepts no responsibility for any alterations to emails after transmission.
Changes to This Privacy Policy
Solwing reserves the right to modify this Privacy Policy at any time. Any updates will become effective immediately upon posting on our website. It is your responsibility to review this Privacy Policy periodically to stay informed of any changes. Your continued use of our services after such modifications indicates your acceptance of the updated terms.
Contact Us
If you have any questions or concerns about our Privacy Policy or wish to exercise your rights, please contact us through the “Contact Us” section on our website.